Freight Damage is the leading cause for returns. As soon as an order is placed with www.prowisconsin.com we send our Post Order Receiving Checklist which includes detailed instructions on how to handle returns due to freight damage.

Rule number one: Don't Accept Damaged Freight!

If an item appears to be damaged simply refuse shipment. Customers must do a complete inspection of deliveries. Freight companies limit claims to 14 days or less.

If ordered incorrectly such as size or color, please know that all products are made-to-order. Returns are allowed but all shipping charges and a restock fee of up to 35% can be assessed. To prevent mistake orders we are happy to receive your call to review your order and double check it with you. If you need actual color samples or size clarification, no problem. Call 866-776-9471 or our Brookfield, WI number, 262-373-1104. With our many years of school furniture experience, we offer expert advice to help you. Don't hesitate to call.

In the case of manufacturer's defect typical manufacturer warranty will repair or replace to your satisfaction.

For any of the above mentioned returns including an error on our part, we will issue a Return Authorization Number (RA Number) and have the items picked up ASAP. Please keep all packing materials until you are completely satisfied with your order, manufacturers do not accept returns that are not in the original packages.